Terms of Service

These Service Terms ("Agreement") govern the use of the NoGaps knowledge base platform (the "Service") provided by AgileVision Sp. z o.o. ("Provider"). By signing in to the Service or by paying a Subscription Fee, the customer ("Customer") agrees to be bound by the terms of this Agreement. These Service Terms should be read together with:

• The Data Processing Agreement
• The Privacy Policy

1. Definitions

Capitalised terms have the meanings described in this Section or the body of the Agreement.

"Agreement" means these Service Terms, together with any amendments and the documents referenced above.

"Authorised Users" means employees or contractors of Customer who are authorised by Customer to use the Service on Customer's behalf, up to the seat count permitted by Customer's chosen plan.

"Service" means the NoGaps knowledge base platform, including the web application, wiki, editor, version history, and exports made available to Customer under this Agreement.

"Customer Data" means all data, files, and information submitted to or processed by the Service on Customer's behalf, including spaces, pages, comments, attachments, team membership, and any personal data therein.

"Data Protection Legislation" means the General Data Protection Regulation (EU) 2016/679 (GDPR), the Polish Act on Personal Data Protection, and any other applicable EU or national data protection legislation.

"Effective Date" means the date Customer first signs in to the Service or pays a Subscription Fee, whichever is earlier.

"Subscription Fee" means the recurring fee for access to the Service at the plan and seat level chosen by Customer, as published on nogaps.io.

"Subscription Term" means the period during which Customer is entitled to use the Service, beginning on the Effective Date and continuing for one year unless otherwise specified.

"System Availability" means the percentage of minutes in a calendar month during which the key components of the Service are operational and accessible.

2. The service

2.1 Service access — Provider grants Customer and its Authorised Users a non-exclusive, non-sublicensable, non-assignable, limited right to access and use the Service during the Subscription Term, solely for Customer's own internal business purposes. Customer's use of the Service is subject to the Data Processing Agreement published by Provider.

2.2 Nature of service — The Service is a hosted SaaS application operated on Provider's infrastructure. No software is installed on Customer's servers or devices. Customer accesses the Service through a web browser. Authentication is handled exclusively through Google Sign-in.

2.3 IP ownership — Provider retains all right, title, and interest in and to the Service, including all source code, designs, documentation, modifications, improvements, and derivative works. Nothing in this Agreement transfers ownership of any intellectual property to Customer.

2.4 General know-how and residuals — The Parties acknowledge that Provider is in the business of providing software services to multiple customers. Provider retains the right to use any general knowledge, skills, experience, ideas, concepts, techniques, and know-how acquired or developed in the course of operating the Service, provided that Provider does not disclose Customer's Confidential Information in doing so.

2.5 Customer data ownership — Notwithstanding Section 2.3, Customer retains full ownership of all Customer Data processed through the Service. Provider's rights in Customer Data are limited strictly to those necessary to provide the Service as described in this Agreement and the Data Processing Agreement. Provider acquires no ownership interest in Customer Data under any circumstances.

2.6 Service changes — Provider may make changes to the Service that it deems necessary to maintain or enhance service quality, security, or compliance, provided that such changes do not materially reduce the core functionality of the Service. Provider will notify Customer of material changes with reasonable prior notice.

2.7 Aggregated data — Provider may compile aggregated, anonymised statistical data about Service performance for the purposes of improving the Service. Such data will not identify Customer or Customer Data.

2.8 Feedback — Any feedback, suggestions, or ideas provided by Customer regarding the Service may be freely used by Provider to improve the Service without restriction, obligation, or compensation to Customer. Such feedback shall not be considered Customer's Confidential Information.

3. Fees and payment

3.1 Subscription fee — The Service includes a free tier of up to 3 active users per workspace, subject to the eligibility rules in Section 3.6. Beyond the free tier, Subscription Fees are billed on a per-seat basis at the rates published on nogaps.io. Customer may elect monthly billing or annual billing at the time of first paid seat addition and may switch billing cadence at the next renewal. Payment is processed by Stripe at the start of each billing cycle.

3.2 Seat additions and removals — Customer may add or remove paid seats at any time. Seat changes take effect immediately and are reflected on the next monthly invoice; Provider does not pro-rate or refund partial-month usage.

3.3 Suspension for non-payment — If any amount due under this Agreement remains unpaid for more than 14 calendar days after the due date, Provider may suspend Customer's access to the Service upon written notice. Suspension does not relieve Customer of the obligation to pay outstanding amounts. Service will be reinstated within 2 business days of receipt of full payment.

3.4 Taxes — All fees exclude applicable taxes. Each Party is responsible for its own applicable taxes arising under this Agreement. If Provider is required by law to collect VAT or similar taxes, such taxes will be added to invoices.

3.5 No set-off — Customer shall pay all fees without set-off, recoupment, counterclaim, deduction, or withholding, except as required by applicable law.

3.6 Free tier eligibility and anti-circumvention — The free tier is limited to one (1) workspace per Customer, where "Customer" means a single legal entity (including its parents, subsidiaries, and affiliates under common control) or a single individual freelancer. Creating, operating, or controlling multiple workspaces — whether under different email addresses, brand names, sibling entities, or other identities — for the purpose of extending the free tier or avoiding Subscription Fees is a material breach of these Terms. Provider reserves the right, in its reasonable judgment, to merge, suspend, or terminate workspaces that appear to circumvent the free-tier limit, and to invoice Customer retroactively for the seats that should have been paid for during the period of circumvention. Provider will give Customer written notice and a reasonable opportunity to cure before terminating a workspace under this Section, except in cases of clear and repeated abuse.

4. Support and maintenance

4.1 Support services — Provider shall provide reasonable technical support via email at hello@agilevision.io during Provider's regular business hours (Monday–Friday, 09:00–17:00 CET/CEST, excluding Polish public holidays). Provider targets initial response within 1 business day for standard issues and 4 hours for critical issues causing complete service outage.

4.2 Monitoring and maintenance — Provider shall continuously monitor the Service to maintain performance and availability. Maintenance includes proactive identification and resolution of errors, security patching, and infrastructure updates.

4.3 System availability — Provider shall maintain System Availability of at least 99%, measured monthly. Excluded from availability calculations: scheduled maintenance windows (communicated at least 48 hours in advance), outages caused by third-party systems or services that the Service depends on, and force majeure events.

5. Customer data

5.1 Use of customer data — Provider shall access and use Customer Data solely to provide and maintain the Service under this Agreement. Provider shall not disclose Customer Data to third parties except as directed by Customer through the Service, as required by applicable law, or as permitted under the Data Processing Agreement.

5.2 Security — Provider shall implement and maintain appropriate technical and organisational measures to protect Customer Data against unauthorised access, use, alteration, or disclosure, consistent with industry standards for hosted SaaS services.

5.3 Data processing agreement — The Parties shall process personal data in accordance with the Data Processing Agreement. In case of conflict between this Section 5 and the Data Processing Agreement, the Data Processing Agreement shall prevail with respect to personal data.

5.4 Data return and deletion — Customer may export Customer Data at any time during the Subscription Term. All content is stored as Markdown in a Git repository and can be cloned at any time. Upon termination or expiry of this Agreement, and upon Customer's written request, Provider shall make Customer Data available to Customer within 30 calendar days. Provider shall thereafter delete Customer Data from its systems within 60 days, unless retention is required by applicable law.

6. Confidentiality

6.1 Definition — "Confidential Information" means any non-public business, technical, or financial information disclosed by one Party (the "Disclosing Party") to the other (the "Receiving Party") in connection with this Agreement, whether disclosed in writing, orally, or by any other means, and whether or not marked as confidential.

6.2 Exclusions — Confidential Information does not include information that: (i) is or becomes publicly available through no fault of the Receiving Party; (ii) was already known to the Receiving Party at the time of disclosure; (iii) is independently developed by the Receiving Party without use of Confidential Information; or (iv) is received from a third party without restriction.

6.3 Obligations — The Receiving Party agrees to: (i) protect Confidential Information with the same degree of care it uses for its own confidential information, but no less than reasonable care; (ii) use Confidential Information only for purposes of performing its obligations or exercising its rights under this Agreement; and (iii) disclose Confidential Information only to employees or contractors who need to know it and are bound by confidentiality obligations no less protective than this Agreement.

6.4 Compelled disclosure — The Receiving Party may disclose Confidential Information to the extent required by law or court order, provided it gives the Disclosing Party prompt prior written notice (where permitted) and reasonably cooperates with any effort to seek a protective order.

6.5 Irreparable harm — Each Party acknowledges that breach of this Section may cause irreparable harm for which monetary damages would be inadequate, and that the Disclosing Party shall be entitled to seek injunctive or other equitable relief without the requirement to post a bond.

7. Restrictions

7.1 Customer restrictions — Customer shall not, directly or indirectly: reverse engineer, decompile, disassemble, or attempt to derive source code or algorithms from the Service; rent, lease, sell, sublicense, assign, distribute, or otherwise make the Service available to any third party; use the Service for the benefit of any third party other than Customer's Authorised Users acting on Customer's behalf; modify, adapt, or create derivative works of the Service; probe, scan, or test the vulnerability of the Service's infrastructure; take any action that imposes an unreasonable load on the Service's servers or networks; upload or transmit malicious code, viruses, or disruptive files; access or attempt to access another customer's data through the Service; use the Service in violation of any applicable law or regulation.

7.2 Scope of licence — The licence granted under Section 2.1 is specific to Customer's own business operations. The Service may not be used for Customer's affiliates or related entities under a single subscription unless those affiliates are added as Authorised Users counted against the seat limit.

7.3 Customer responsibilities — Customer is responsible for: maintaining the security of the Google accounts used by Authorised Users to sign in to the Service; ensuring Authorised Users comply with this Agreement; the accuracy of content and other Customer Data recorded in the Service.

8. Representations and warranties

8.1 Mutual representations — Each Party represents and warrants that: it is duly incorporated and validly existing under the laws of its jurisdiction; it has full authority and capacity to enter into and perform this Agreement; this Agreement constitutes a legal, valid, and binding obligation, enforceable according to its terms; it is not under any restriction or obligation that would adversely affect its performance under this Agreement; there are no pending or threatened legal proceedings that would affect its ability to perform its obligations.

8.2 Provider warranties — Provider warrants that: it owns or has sufficient rights to provide the Service and to grant the rights described in this Agreement; it shall use reasonable efforts consistent with prevailing industry standards to maintain the Service in a professional and workmanlike manner.

8.3 Warranty disclaimer — EXCEPT AS EXPRESSLY SET OUT IN SECTION 8.2, THE SERVICE IS PROVIDED "AS IS". PROVIDER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PROVIDER DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT IT WILL MEET CUSTOMER'S SPECIFIC REQUIREMENTS BEYOND THOSE DESCRIBED IN THIS AGREEMENT.

9. Indemnification

9.1 Indemnification by provider — Provider shall defend, indemnify, and hold harmless Customer from and against any third-party claim alleging that the Service, as provided under this Agreement, infringes a third party's intellectual property rights, and shall pay any damages finally awarded or settlement amounts agreed to, provided that Customer: (i) gives Provider prompt written notice of the claim; (ii) grants Provider sole control of the defence and settlement; and (iii) provides reasonable cooperation at Provider's expense. Provider's obligations under this Section 9.1 shall not apply to claims arising from: (a) Customer Data or any content provided by Customer; (b) modifications to the Service made by or on behalf of Customer; (c) Customer's use of the Service in violation of this Agreement or applicable law; or (d) Customer's continued use of a version of the Service after Provider has made a non-infringing alternative available.

9.2 Indemnification by customer — Customer shall defend, indemnify, and hold harmless Provider from and against any third-party claim arising from: (i) Customer Data or any content submitted by Customer through the Service; (ii) Customer's use of the Service in violation of this Agreement or applicable law; or (iii) Customer's breach of its obligations under Section 7, provided that Provider gives Customer prompt written notice, sole control of the defence and settlement, and reasonable cooperation at Customer's expense.

9.3 Exclusive remedy — This Section 9 states each Party's sole liability and the other Party's exclusive remedy for any third-party claims covered by this Section 9.

10. Limitation of liability

10.1 Exclusion of indirect damages — Under no circumstances shall either Party be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or business interruption, arising out of or in connection with this Agreement, even if advised of the possibility of such damages.

10.2 Liability cap — Each Party's total aggregate liability arising out of or in connection with this Agreement shall not exceed the total Subscription Fees paid by Customer in the 12 months preceding the event giving rise to the claim.

10.3 Exceptions to limitations — The limitations in Sections 10.1 and 10.2 shall not apply to: (i) either Party's indemnification obligations under Section 9; (ii) either Party's breach of Section 6 (Confidentiality); or (iii) Customer's payment obligations under Section 3.

10.4 Essential basis — The Parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential basis of the bargain between them. These limitations apply regardless of the form of action (contract, tort, or otherwise).

11. Term and termination

11.1 Term — This Agreement commences on the Effective Date and continues for the Subscription Term. Unless either Party provides written notice of non-renewal at least 30 days before the end of the then-current Subscription Term, the Agreement shall automatically renew for successive periods equal in length to the original Subscription Term, on the same terms and conditions (including Subscription Fee, subject to any fee adjustment notified by Provider with at least 60 days' prior written notice).

11.2 Termination for cause — by provider — Provider may terminate this Agreement upon 30 calendar days' written notice if Customer: (i) breaches any material obligation under this Agreement and fails to cure such breach within the notice period; or (ii) becomes insolvent, enters bankruptcy proceedings, or ceases to operate as a going concern.

11.3 Termination for cause — by customer — Customer may terminate this Agreement upon 30 calendar days' written notice if Provider: (i) breaches any material obligation under this Agreement and fails to cure such breach within the notice period; or (ii) becomes insolvent or ceases to operate as a going concern.

11.4 Termination for convenience by customer — Customer may cancel auto-renewal at any time through the Service or by contacting hello@agilevision.io. Cancellation takes effect at the end of the then-current Subscription Term. No refund or credit shall be issued for any fees already paid for the current Subscription Term.

11.5 Effect of termination — Upon termination or expiry: (i) all licences granted to Customer shall immediately cease; (ii) Customer shall cease all use of the Service; (iii) each Party shall return or destroy the other's Confidential Information upon written request; and (iv) Provider shall make Customer Data available in accordance with Section 5.4. Sections 5, 6, 8.3, 9, 10, and 12 shall survive termination. The Data Processing Agreement shall survive to the extent Provider retains any personal data.

11.6 Outstanding payments — Termination does not relieve Customer of any obligation to pay fees accrued prior to the termination date.

12. Miscellaneous

12.1 Governing law and disputes — This Agreement shall be governed by and construed in accordance with the laws of the Republic of Poland. Any disputes arising out of or in connection with this Agreement shall first be subject to good-faith negotiation between the Parties. If unresolved within 30 days, disputes shall be submitted to the competent courts of Krakow, Poland.

12.2 Entire agreement — These Service Terms, together with the Data Processing Agreement and the Privacy Policy, constitute the entire agreement between the Parties with respect to its subject matter and supersedes all prior negotiations, representations, and agreements.

12.3 Amendments — This Agreement may be amended only by written instrument signed by authorised representatives of both Parties, or by Provider in accordance with Section 13 below.

12.4 Assignment — Neither Party may assign this Agreement without the other Party's prior written consent, except that either Party may assign this Agreement without consent: (i) to an affiliate, provided the assignee assumes all obligations under this Agreement; or (ii) in connection with a merger, acquisition, or sale of all or substantially all of the assigning Party's assets, provided the assignee assumes all obligations under this Agreement. The assigning Party shall provide written notice of any such assignment within 15 days.

12.5 Waiver — Failure by either Party to enforce any right under this Agreement shall not constitute a waiver. Any waiver must be in writing to be effective.

12.6 Force majeure — Neither Party shall be liable for delays or non-performance caused by events beyond its reasonable control (including natural disasters, government actions, or internet infrastructure failures), except that this does not excuse payment obligations.

12.7 Relationship of parties — Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship between the Parties. Each Party is an independent contractor.

12.8 Notices — Notices to Provider shall be sent in writing by email to hello@agilevision.io. Notices to Customer shall be sent to the email address associated with Customer's workspace administrator. Notices are effective upon delivery.

12.9 Marketing reference — Provider may include Customer's name and logo in Provider's customer lists and on Provider's website, unless Customer provides written objection at any time. Any case studies, testimonials, or marketing materials that describe Customer's use of the Service in detail require Customer's prior written approval.

12.10 Severability — If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13. Changes to these terms

13.1 Updates — Provider may update these Service Terms from time to time. Provider shall notify Customer of material changes at least 30 days before they take effect.

13.2 Continued use — Customer's continued use of the Service after the effective date of updated Service Terms constitutes acceptance of the updated terms. If Customer does not agree with a material change, Customer may terminate the Service in accordance with Section 11.

© 2026 AgileVision Sp. z o.o. All rights reserved. NoGaps is a product of AgileVision.